Digital transformation does not apply for large enterprises only. Yes, you read it correct – Small businesses also need to or rather can have a strategy for digital transformation. The first step towards digital transformation is to have a well designed and functional web presence/website. Today’s businesses must have websites which are easily found by […]
Seamless Customer Experience
Demystifying Omni-Channel and Multi-Channel Customer Experience
The other day I was attending a tradeshow in Ottawa and quickly got into a conversation about customer experience and 2 words came up Omni-channel and Multi-Channel. Few folks in the conversation were like – huh? I took a very simple approach to explain the 2 concepts and thought of writing it down…Without the complex […]